Privacy policy
PureMeltzCreations – Privacy Policy
Last updated: November 2026
1. Who we are
PureMeltzCreations is a small UK handmade business selling wax melts, handmade bags, sewing accessories, personalised gifts, vinyl decals and digital products.
We respect your privacy and take care to protect your personal information.
Contact email: puremeltz@hotmail.com
Business postal address: Tamworth Staffs B774EP
2. What information we collect
When you place an order or contact us, we may collect:
Your name
Billing and delivery address
Email address
Telephone number, if provided
Order details and purchase history
Messages or information you provide when contacting us
Payment card details are handled by the payment provider used at checkout. We do not need to receive or store your full card details ourselves.
3. How we use your information
We use your information to:
Process and manage your orders
Arrange delivery of your purchases
Provide digital downloads where applicable
Contact you about your order
Respond to questions or problems
Keep business and accounting records
Protect our shop against fraud and misuse
We only use your information where we have a lawful reason to do so, such as fulfilling your order, meeting legal obligations, obtaining your consent or pursuing legitimate business interests.
4. Who we share your information with
We may share the information needed to complete your order with:
Payly, which provides our online store platform
Payment providers, to process payments
Delivery companies, to deliver your purchases
Professional or legal services where necessary to meet our obligations
We do not sell your personal information to other businesses.
5. How long we keep your information
We keep personal information only for as long as necessary to fulfil orders, deal with enquiries and meet our legal and accounting obligations.
6. Marketing messages
We will only send marketing emails where we are legally allowed to do so. You can ask us to stop sending marketing messages at any time by contacting us.
7. Cookies
Our online shop may use cookies or similar technologies to help the website work properly and improve your shopping experience. Any optional analytics or marketing cookies will be handled in accordance with applicable consent requirements.
8. Your privacy rights
Under UK data protection law, you may have the right to:
Ask for a copy of the personal information we hold about you
Ask us to correct inaccurate information
Ask us to delete information in certain circumstances
Ask us to restrict how we use your information
Object to certain uses of your information
Withdraw consent where we rely on consent
To exercise your rights, please email us at puremeltz@hotmail.com.
You also have the right to complain to the Information Commissioner's Office (ICO) if you are unhappy with how your information is handled.
Website: https://ico.org.uk/
9. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be published on this page.
10. Contact us
If you have any questions about this Privacy Policy or how your information is used, please contact:
PureMeltzCreations
Email: puremeltz@hotmail.com