Terms
PureMeltzCreations – Terms and Conditions
**Last updated: November 2026**
Welcome to PureMeltzCreations. By placing an order through our online shop, you agree to the following terms and conditions.
1. About us
PureMeltzCreations is a small UK handmade business offering handmade gifts, wax melts, sewing accessories, bags, personalised items and digital products.
For questions about an order, please contact us at:
Email: puremeltz@hotmail.com
2. Products
Many of our items are handmade in small batches. Slight differences in colour, pattern, finish and appearance may occur, making each handmade item unique.
Product photographs are provided as accurately as possible. Colours may vary slightly depending on your screen or device.
Please read product descriptions and check measurements carefully before ordering.
3. Prices and payment
All prices are shown in pounds sterling (£).
Delivery charges will be shown before you complete your purchase.
Payment must be completed at checkout for an order to be accepted.
4. Delivery
We aim to prepare and dispatch orders as promptly as possible. Any estimated preparation or dispatch times will be shown on the product listing or communicated to you.
Delivery charges are displayed at checkout. Where applicable, one postage charge will cover the order rather than charging separately for each item.
Once dispatched, delivery times are dependent on the chosen delivery service.
5. Returns and cancellations
For most online purchases, you have the right to cancel within 14 days of receiving your goods, without giving a reason. You then have a further 14 days to return the goods.
Please contact us at puremeltz@hotmail.com to let us know you wish to cancel.
Unless an item is faulty or incorrect, customers are responsible for return postage when cancelling an order because they have changed their mind.
Items should be returned unused and in their original condition. We may make a deduction if an item has been handled beyond what is necessary to inspect it.
Personalised or custom-made items may be exempt from the usual change-of-mind cancellation right where the law allows.
Your statutory rights are not affected.
6. Faulty or damaged items
If your order arrives damaged, faulty or incorrect, please contact us as soon as possible with details and photographs where possible.
We will work with you to resolve the issue in accordance with your consumer rights. This may include a repair, replacement or refund where appropriate.
7. Digital downloads
Digital products are supplied electronically. Please check the product description, file type and compatibility details before purchasing.
Where an instant download is supplied, you will be asked to give the required consent and acknowledgement before downloading if this means losing your 14-day cancellation right.
Please contact us if you experience a problem accessing your files.
8. Wax melts and handmade products
Please follow any safety instructions supplied with wax melts and other relevant products. Never leave a wax melt burner unattended and keep products away from children and pets.
Product-specific safety information should always be followed.
9. Contact
If you have any questions about these terms, an order or a product, please contact:
PureMeltzCreations
Tamworth Staffs. B774EP
Email: puremeltz@hotmail.com
Thank you for supporting our small handmade business.